Last updated: April 2, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you — whether an individual or an entity ("Customer," "you," "your") — and SenSec LLC, a Wyoming limited liability company ("SenSec," "we," "us," "our"), governing your access to and use of our websites (including sensec.ai, sensec.app, and associated product domains), software-as-a-service platforms, mobile applications, hardware systems, APIs, and all related services (collectively, the "Services").

By accessing or using any of the Services, creating an account, or clicking "I agree" (or equivalent), you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of an organization, you represent and warrant that you have the authority to bind that organization.

If you do not agree, do not use the Services.

1. DEFINITIONS

"Authorized Users" means individuals whom the Customer permits to access and use the Services under the Customer's account, including employees, contractors, agents, and guards.

"Customer Data" means all data, content, files, media, and information that the Customer or its Authorized Users upload, submit, store, or transmit through the Services, including operational records, reports, images, audio, video, GPS data, visitor logs, and any outputs generated from such data.

"Documentation" means the user guides, API references, technical specifications, help articles, and other materials we make available describing the features and functionality of the Services.

"Hardware" means any physical devices, components, or equipment provided or specified by SenSec for use with the Services (e.g., VectorOps vehicle-mounted systems).

"Order" means any order form, subscription agreement, statement of work, or online purchase flow executed by the parties that references these Terms and specifies the Services, pricing, subscription term, and other commercial terms.

"Subscription Term" means the period during which the Customer has paid access to the Services, as specified in the applicable Order.

"AI Outputs" means any content, analysis, classification, report, risk score, recommendation, or other output generated by the artificial intelligence and machine learning components of the Services.

2. SERVICES COVERED

These Terms govern all SenSec products and services, including but not limited to:

Product-specific terms are set out in Section 16. Where a product-specific term conflicts with these general Terms, the product-specific term prevails for that product.

3. ACCOUNT REGISTRATION AND ACCESS

3.1 Account Creation

To use the Services, you must create an account with accurate and complete information. You agree to update this information promptly if it changes.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must immediately notify us at security@sensec.ai if you suspect unauthorized access. SenSec is not liable for losses arising from unauthorized use of your account where you have failed to safeguard your credentials.

3.3 Authorized Users

You may grant access to Authorized Users in accordance with your subscription plan. You are responsible for ensuring that all Authorized Users comply with these Terms. Actions taken by Authorized Users are attributed to you.

3.4 Age Requirement

The Services are intended for business use by individuals who are at least 18 years old. You must not create an account or use the Services if you are under 18.

4. SUBSCRIPTION, FEES, AND PAYMENT

4.1 Subscription Plans

Access to the Services is provided on a subscription basis as described in the applicable Order or our published pricing page. We may offer free trials, freemium tiers, or promotional access at our discretion; these are subject to these Terms unless otherwise stated.

4.2 Fees and Payment

Fees are as stated in the applicable Order. Unless otherwise specified:

• Fees are quoted in U.S. dollars and are exclusive of applicable taxes.

• Payment is due in advance for each billing cycle (monthly or annual, as selected).

• All fees are non-refundable except as expressly stated in these Terms or required by applicable law.

4.3 Payment Processing

Payments are processed through our third-party payment processor. We do not store payment card data. By providing payment information, you authorize recurring charges for your subscription plan.

4.4 Late Payment

If payment is overdue, we may: (a) charge interest at the lesser of 1.5% per month or the maximum rate permitted by law; (b) suspend access to the Services upon 10 days' written notice; and (c) pursue collection. You are responsible for reasonable collection costs, including attorneys' fees.

4.5 Price Changes

We may change pricing upon 30 days' prior written notice. Price changes take effect at the start of your next renewal period. If you do not agree to a price change, you may cancel before the renewal date.

4.6 Taxes

You are responsible for all applicable taxes, duties, and government-imposed charges (excluding taxes on SenSec's net income). If we are required to collect or remit taxes on your behalf, we will invoice them and you will pay them.

5. LICENSE AND USE RIGHTS

5.1 License Grant

Subject to these Terms and payment of applicable fees, SenSec grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during the Subscription Term, solely for your internal business operations and in accordance with the Documentation.

5.2 Restrictions

You shall not (and shall not permit any third party to):

(a) Copy, modify, adapt, translate, or create derivative works of the Services or any component thereof.

(b) Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying architecture of the Services, except to the extent expressly permitted by applicable law that cannot be waived by contract.

(c) Rent, lease, lend, sell, sublicense, distribute, or otherwise make the Services available to any third party, except to Authorized Users.

(d) Remove, alter, or obscure any proprietary notices, labels, or marks on the Services.

(e) Use the Services to build a competing product or service, or to benchmark the Services for publication without our prior written consent.

(f) Use the Services in any manner that violates applicable law, regulation, or third-party rights, including privacy, data protection, export control, and sanctions laws.

(g) Upload or transmit malicious code, interfere with the integrity or performance of the Services, or attempt to gain unauthorized access to any systems or networks connected to the Services.

(h) Use the Services for any purpose that is unlawful, fraudulent, harassing, defamatory, or otherwise harmful.

(i) Circumvent or disable any security, authentication, or usage-limiting features of the Services.

5.3 Usage Limits

Your use is subject to the usage limits specified in your Order or subscription plan (e.g., number of Authorized Users, sites, guards, vehicles, API calls). If you exceed these limits, we may require you to purchase additional capacity or upgrade your plan.

6. CUSTOMER DATA

6.1 Ownership

As between you and SenSec, you retain all rights, title, and interest in and to Customer Data. Nothing in these Terms transfers ownership of Customer Data to SenSec.

6.2 License to SenSec

You grant SenSec a non-exclusive, worldwide, royalty-free license to host, store, process, display, reproduce, and transmit Customer Data solely to the extent necessary to provide, secure, maintain, and improve the Services, and as otherwise described in our Privacy Policy and Data Processing Addendum (DPA).

6.3 Aggregated and De-Identified Data

We may create aggregated, anonymized, or de-identified data derived from Customer Data ("Aggregated Data"). Aggregated Data is not Customer Data and may be used by SenSec for any lawful purpose, including research, analytics, benchmarking, and product improvement, provided that such data cannot reasonably be used to identify you or any individual.

6.4 Customer Responsibilities

You are solely responsible for:

(a) The accuracy, quality, legality, and appropriateness of all Customer Data.

(b) Obtaining all necessary consents, authorizations, and legal bases for collecting, processing, and transmitting Customer Data through the Services, including from your employees, guards, clients, visitors, and principals.

(c) Ensuring that your use of the Services complies with all applicable laws, regulations, and contractual obligations, including data protection, employment, surveillance, and biometric privacy laws.

(d) Configuring the Services, access controls, and retention settings in accordance with your legal and operational requirements.

6.5 Prohibited Content

You shall not upload, store, or transmit through the Services any content that: (a) infringes any third-party intellectual property or proprietary right; (b) contains malicious code; (c) violates applicable law; or (d) is obscene, threatening, or promotes illegal activity.

7. ARTIFICIAL INTELLIGENCE

7.1 Nature of AI Outputs

The Services incorporate AI and machine learning to generate AI Outputs, including but not limited to: task assignments, threat assessments, risk scores, report enhancements, incident classifications, scheduling recommendations, behavioral pattern analyses, counter-surveillance alerts, and operational reports.

7.2 No Guarantee of Accuracy

AI Outputs are generated by probabilistic models and are intended to support — not replace — human judgment and decision-making. SenSec does not guarantee that AI Outputs are accurate, complete, current, error-free, or suitable for any particular purpose. You acknowledge that AI Outputs may contain errors, omissions, or biases.

7.3 Human Oversight Requirement

You are responsible for maintaining appropriate human oversight over all AI-assisted decisions, particularly where such decisions may have legal, safety, employment, or other significant consequences for individuals. You must not rely solely on AI Outputs for decisions that affect individual rights, safety, or liberty without independent human review.

7.4 Customer Responsibility

You are solely responsible for how you use, act upon, or distribute AI Outputs. SenSec is not liable for any decision, action, or omission taken on the basis of AI Outputs.

7.5 AI Model Improvement

We may use Customer Data (in aggregated, de-identified, or anonymized form) to train, evaluate, and improve our AI and machine learning models, subject to our Privacy Policy and DPA. You may opt out of AI model training by contacting privacy@sensec.ai or through settings available in the product.

7.6 Compliance with AI Regulations

We are committed to transparency and compliance with applicable AI regulations, including the EU AI Act. For details on our AI governance practices, see our AI Transparency & Human Oversight Notice and our EU AI Act Declaration of Conformity.

8. INTELLECTUAL PROPERTY

8.1 SenSec IP

SenSec and its licensors own all rights, title, and interest in and to the Services, including all software, algorithms, AI models, interfaces, designs, documentation, trademarks, trade names, logos, and other intellectual property (collectively, "SenSec IP"). These Terms grant no rights to SenSec IP except the limited license in Section 5.1.

8.2 Feedback

If you provide suggestions, ideas, enhancement requests, recommendations, or other feedback regarding the Services ("Feedback"), you grant SenSec a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, modify, and incorporate such Feedback into the Services without restriction or obligation to you.

8.3 Trademarks

Neither party may use the other's name, logo, or trademarks without prior written consent, except that SenSec may identify you as a customer in marketing materials (subject to your right to revoke this permission at any time by written notice).

9. CONFIDENTIALITY

9.1 Definition

"Confidential Information" means any non-public information disclosed by one party ("Discloser") to the other ("Recipient") in connection with these Terms that is designated as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Confidential Information includes: business plans, pricing, product roadmaps, technical specifications, Customer Data, security measures, and the terms of any Order.

9.2 Obligations

The Recipient shall: (a) use Confidential Information solely for purposes of performing under these Terms; (b) protect Confidential Information with at least the same care it uses for its own confidential information (but no less than reasonable care); and (c) not disclose Confidential Information to any third party except to employees, contractors, and advisors who need to know and are bound by confidentiality obligations at least as protective as these.

9.3 Exclusions

Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the Recipient; (b) was rightfully known to the Recipient before disclosure; (c) is independently developed by the Recipient without reference to Confidential Information; or (d) is rightfully obtained from a third party without restriction.

9.4 Compelled Disclosure

If the Recipient is legally compelled to disclose Confidential Information, it shall (to the extent permitted by law) promptly notify the Discloser and cooperate in seeking a protective order. Disclosure shall be limited to the minimum extent required.

10. WARRANTIES AND DISCLAIMERS

10.1 SenSec Warranties

SenSec warrants that:

(a) The Services will perform materially in accordance with the Documentation during the Subscription Term.

(b) SenSec will provide the Services using commercially reasonable skill and care.

(c) SenSec has the right to grant the licenses set forth in these Terms.

10.2 Customer Warranties

You warrant that:

(a) You have the legal authority to enter into these Terms and to perform your obligations.

(b) Your use of the Services and all Customer Data will comply with all applicable laws and regulations.

(c) You have obtained all necessary consents and authorizations for the processing of personal data through the Services.

10.3 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 10.1, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENSEC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR QUIET ENJOYMENT.

SENSEC DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SENSEC DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI OUTPUTS, THREAT ASSESSMENTS, RISK SCORES, OR OTHER ANALYTICAL PRODUCTS OF THE SERVICES.

11. LIMITATION OF LIABILITY

11.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Cap on Liability

EXCEPT FOR OBLIGATIONS UNDER SECTION 11.3, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY THE CUSTOMER TO SENSEC DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11.3 Exceptions

The limitations in Sections 11.1 and 11.2 shall not apply to: (a) a party's breach of Section 9 (Confidentiality); (b) Customer's breach of Section 5.2 (Restrictions) or Section 6 (Customer Data); (c) a party's indemnification obligations under Section 12; (d) SenSec's liability for willful misconduct or gross negligence; or (e) liability that cannot be limited under applicable law.

11.4 Essential Basis

The limitations and exclusions in this Section 11 reflect a reasonable allocation of risk between the parties and form an essential basis of the bargain. The Services would not be provided without these limitations.

12. INDEMNIFICATION

12.1 SenSec Indemnification

SenSec shall defend, indemnify, and hold harmless Customer and its officers, directors, employees, and agents from and against any third-party claim that the Services (excluding Customer Data) infringe a valid patent, copyright, or trademark. SenSec's obligations are conditioned on: (a) prompt written notice; (b) sole control of the defense and settlement; and (c) reasonable cooperation from Customer at SenSec's expense.

If the Services are held or believed to infringe, SenSec may, at its option and expense: (i) procure the right for Customer to continue using the Services; (ii) modify or replace the infringing components; or (iii) if neither (i) nor (ii) is commercially reasonable, terminate the affected Services and refund pre-paid fees for the unused portion of the Subscription Term.

SenSec has no obligation for claims arising from: (a) Customer's modification of the Services; (b) combination of the Services with non-SenSec products; (c) use of the Services in violation of these Terms or the Documentation; or (d) Customer Data.

12.2 Customer Indemnification

Customer shall defend, indemnify, and hold harmless SenSec and its officers, directors, employees, and agents from and against any third-party claim arising from: (a) Customer Data; (b) Customer's use of the Services in violation of these Terms or applicable law; or (c) Customer's breach of its representations and warranties. SenSec shall provide prompt notice, reasonable cooperation, and sole control of the defense to Customer.

13. TERM AND TERMINATION

13.1 Term

These Terms are effective from the date you first access or use the Services and continue until all Subscription Terms have expired or been terminated.

13.2 Subscription Renewal

Unless otherwise stated in your Order, subscriptions automatically renew for successive periods equal to the initial Subscription Term at the then-current pricing, unless either party provides written notice of non-renewal at least 30 days before the end of the current period.

13.3 Termination for Cause

Either party may terminate these Terms (or any Order) immediately upon written notice if the other party:

(a) Materially breaches these Terms and fails to cure such breach within 30 days of receiving written notice (or 10 days for non-payment).

(b) Becomes insolvent, files for bankruptcy, or ceases to conduct business in the ordinary course.

13.4 Termination for Convenience

Either party may terminate a month-to-month subscription at any time by providing at least 30 days' written notice. Annual subscriptions may be terminated for convenience at the end of the current Subscription Term by providing timely non-renewal notice per Section 13.2.

13.5 Effect of Termination

Upon termination or expiration:

(a) All licenses granted under these Terms immediately terminate and you must cease all use of the Services.

(b) Each party shall return or destroy the other's Confidential Information upon request.

(c) Customer may request export of Customer Data within 30 days of the effective termination date. After that period, SenSec may delete Customer Data in accordance with its standard data retention schedule and the DPA.

(d) Sections that by their nature should survive termination will survive, including Sections 6.1 (Ownership), 8 (Intellectual Property), 9 (Confidentiality), 10.3 (Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), 14 (Governing Law and Dispute Resolution), and 15 (General Provisions).

(e) Termination does not relieve either party of obligations accrued prior to the effective date of termination, including payment obligations.

14. GOVERNING LAW AND DISPUTE RESOLUTION

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to its conflict-of-law principles.

14.2 Informal Resolution

Before initiating formal dispute resolution, the parties agree to attempt in good faith to resolve any dispute through informal negotiation for at least 30 days after written notice of the dispute.

14.3 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator in Sheridan, Wyoming, USA (or by videoconference if mutually agreed). The arbitrator's award shall be final and binding and may be entered in any court of competent jurisdiction.

14.4 Exceptions to Arbitration

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or Confidential Information.

14.5 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. NEITHER PARTY SHALL BRING OR PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING.

14.6 Jury Trial Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL IN CONNECTION WITH ANY DISPUTE ARISING OUT OF THESE TERMS.

15. GENERAL PROVISIONS

15.1 Entire Agreement

These Terms, together with all Orders, the Privacy Policy, DPA, and any product-specific terms, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements, understandings, and communications (whether written or oral) relating to the subject matter.

15.2 Amendments

SenSec may update these Terms from time to time. We will post the revised Terms with an updated "Last updated" date. For material changes, we will provide at least 30 days' prior notice via email, in-product notification, or prominent notice on our websites. Continued use of the Services after the effective date constitutes acceptance. If you do not agree, you must cease use and may terminate under Section 13.

15.3 Assignment

You may not assign or transfer these Terms or any rights hereunder without SenSec's prior written consent. SenSec may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all its assets. Any unauthorized assignment is void.

15.4 Severability

If any provision of these Terms is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, severed, and the remaining provisions shall continue in full force and effect.

15.5 Waiver

No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any breach shall not constitute a waiver of any subsequent breach.

15.6 Force Majeure

Neither party shall be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of government, pandemics, epidemics, power failures, internet or telecommunications failures, fire, flood, or cyberattacks. This exclusion does not apply to payment obligations.

15.7 Notices

All notices under these Terms must be in writing and sent to the addresses specified in the applicable Order or, for SenSec, to legal@sensec.ai. Notice is effective upon confirmed delivery (email with confirmed receipt, registered mail, or recognized courier service).

15.8 Independent Contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

15.9 No Third-Party Beneficiaries

These Terms are for the benefit of the parties and their permitted successors and assigns. There are no third-party beneficiaries.

15.10 Export Compliance

You shall comply with all applicable export and import control laws and regulations, including U.S. Export Administration Regulations (EAR) and sanctions administered by OFAC. You shall not export, re-export, or transfer the Services or any technical data to any prohibited country, entity, or individual.

15.11 Government Use

If the Services are acquired by or on behalf of the U.S. Government, they are provided as "commercial items" as defined in 48 C.F.R. § 2.101, with only those rights as granted under these Terms.

16. PRODUCT-SPECIFIC TERMS

The following additional terms apply to specific SenSec products and supplement the general Terms above.

16.1 SenSec FieldOps (sensec.app)

(a) Mobile Application. FieldOps includes mobile applications for guards and field personnel. You are responsible for ensuring that Authorized Users install and use the mobile app on compatible devices and operating systems as specified in the Documentation.

(b) GPS and Location Tracking. FieldOps collects real-time GPS location data from guard devices during active shifts. You are solely responsible for informing guards and obtaining any required consents under applicable employment, privacy, and surveillance laws before enabling location tracking.

(c) Speech-to-Text. FieldOps may process voice recordings through speech-to-text services for report generation. Audio may be transmitted to third-party transcription providers. You are responsible for informing users and obtaining any required consents for voice recording and processing.

(d) Visitor Management. If you use FieldOps visitor management features, you are responsible for providing appropriate privacy notices to visitors and ensuring GDPR compliance (or compliance with other applicable data protection laws) for visitor data collected through the platform.

(e) SOP Compliance. SenSec provides SOP validation tools for informational and operational support purposes. These tools do not constitute legal or regulatory compliance advice. You remain solely responsible for defining, maintaining, and enforcing compliance with applicable laws and industry standards.

16.2 CommandOps

(a) Signal Ingestion. CommandOps may ingest data from multiple sources including communications systems, GPS devices, calendars, and traffic feeds. You are responsible for ensuring that the connection of these data sources is authorized and lawful.

(b) Principal Data. Where CommandOps processes information relating to protected principals (e.g., executives, VIPs), you are responsible for obtaining all necessary authorizations and ensuring appropriate confidentiality measures.

16.3 EMRA

(a) Threat Assessments. EMRA generates threat assessments and risk scores using aggregated open-source data. These assessments are decision-support tools and do not constitute professional security advice, legal advice, or insurance assessments. You are solely responsible for operational decisions made on the basis of EMRA outputs.

(b) Data Sources. EMRA aggregates publicly available data from multiple third-party sources. SenSec does not guarantee the accuracy, completeness, or timeliness of third-party data. Source availability may change without notice.

(c) Continuous Monitoring. Where EMRA provides ongoing trip monitoring, alerts are generated on a best-effort basis. SenSec does not guarantee real-time delivery of alerts and is not liable for delays or failures in alert delivery.

16.4 VectorOps

(a) Hardware. VectorOps may include hardware components (cameras, processing units, sensors) installed in vehicles. Hardware is provided under a separate hardware purchase or lease agreement, the terms of which are incorporated by reference.

(b) Installation and Operation. You are solely responsible for the lawful installation, operation, and maintenance of VectorOps hardware, including compliance with all applicable vehicle safety, surveillance, privacy, and biometric data laws in every jurisdiction where the hardware operates.

(c) Biometric Data. VectorOps may capture and process facial imagery and license plate data. You acknowledge that this may constitute biometric data or personal data under applicable law (including GDPR, BIPA, and equivalent frameworks). You are solely responsible for obtaining all required consents, providing all required notices, and ensuring a valid legal basis for such processing.

(d) Data Retention on Device. On-device data retention and deletion are configurable by you. SenSec is not responsible for data retained on hardware after contract termination if you fail to wipe or return the hardware.

(e) Counter-Surveillance Limitations. VectorOps detects patterns through behavioral correlation analysis. It does not guarantee detection of all surveillance activity. You acknowledge that no counter-surveillance system can provide absolute certainty, and SenSec assumes no liability for undetected threats.

16.5 ShiftOps, FinanceOps, SignalOps, NexusOps, TalentOps, IntelOps, AssetOps

(a) General. These products are provided as SaaS modules subject to the general Terms. Product-specific documentation governs configuration, features, and usage limits.

(b) Integration Data. Where these products integrate with third-party systems (HR, payroll, CRM, banking, access control), you are responsible for ensuring authorized and lawful connection of such systems and for the accuracy of data transmitted.

(c) Financial Data (FinanceOps). FinanceOps processes invoice and financial data for operational automation purposes. It does not provide accounting, tax, or legal advice. You are responsible for verifying all financial outputs and maintaining proper records in accordance with applicable accounting standards.

(d) Behavioral Analysis (TalentOps). TalentOps may generate behavioral risk indicators and performance pattern analyses. These outputs are decision-support tools and must not be used as the sole basis for employment decisions. You are solely responsible for ensuring compliance with applicable employment and anti-discrimination laws.

17. SERVICE LEVEL AND SUPPORT

17.1 Availability

SenSec will use commercially reasonable efforts to maintain Service availability of 99.5% uptime, measured monthly, excluding scheduled maintenance and force majeure events. Specific SLA commitments, remedies, and support tiers may be set forth in your Order or a separate Service Level Agreement.

17.2 Scheduled Maintenance

SenSec will provide reasonable advance notice of scheduled maintenance windows. Where possible, maintenance will be performed during off-peak hours.

17.3 Support

Support is provided in accordance with your subscription plan. Standard support includes email and in-product support during business hours. Enhanced support options may be available under separate agreement.

18. DATA PROTECTION

18.1 Privacy Policy

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated by reference.

18.2 Data Processing Addendum (DPA)

Where SenSec processes personal data on your behalf as a Processor (GDPR) or Service Provider (CPRA), processing is governed by our Data Processing Addendum. The DPA is incorporated by reference into these Terms. To request a signed DPA, contact privacy@sensec.ai.

18.3 Security Incident Notification

In the event of a confirmed security incident affecting Customer Data, SenSec will notify you without undue delay in accordance with applicable law and the DPA.

19. CONTACT INFORMATION

General inquiries: info@sensec.ai Legal and Terms: legal@sensec.ai Privacy and data protection: privacy@sensec.ai Security incidents: security@sensec.ai

Mailing address: SenSec LLC 30 N Gould St, Ste N Sheridan, WY 82801, USA

EU/EEA Representative: Sentinel Security s.r.o. Jičínská 226/17, Žižkov, 130 00 Praha 3, Czech Republic

© 2026 SenSec LLC. All rights reserved.